Delivery & Returns

At ShadeEase, we believe shopping for comfortable everyday eyewear should feel simple, stress-free, and reliable from start to finish. Below you'll find everything you need to know about shipping, delivery times, tracking, and returns.

Free U.S. Shipping

We proudly offer FREE standard shipping on all orders within the United States.

No minimum purchase required.

Order Processing

All orders are processed within 1–2 business days.

Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

Please note that orders are not processed on weekends or major holidays.

Estimated Delivery Time

📦 Standard delivery typically takes 5–10 business days after processing depending on your location and local carrier service.

While most packages arrive within the estimated timeframe, occasional delays may occur during holidays, severe weather, or periods of high shipping demand.

Tracking Your Order

As soon as your order ships, you'll receive an email containing your tracking number and shipping updates.

You can use this information anytime to track your package and monitor delivery progress.

If you haven't received tracking details within a few business days after placing your order, feel free to contact our support team for assistance.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout.

ShadeEase is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice a mistake in your order information, contact us as soon as possible and we'll do our best to help before your order ships.

Delayed or Lost Packages

Although delays are uncommon, shipping carriers may occasionally experience issues beyond our control.

If your package appears delayed, lost, or marked as delivered but cannot be found, please contact us and we'll work with the carrier to help resolve the issue as quickly as possible.

Returns & Refunds

Your satisfaction matters to us.

If you're not completely satisfied with your purchase, please contact our support team and we'll gladly assist you with the return process.

To be eligible for a return:

• Items must be returned in their original condition

• Returns must be requested within the eligible return window

• Proof of purchase may be required

Once your return is received and inspected, approved refunds will be issued back to your original payment method.

Need Help?

If you have any questions regarding your order, shipping status, or returns, our support team is here to help.

We appreciate you choosing ShadeEase and look forward to helping you enjoy clearer, more comfortable days ahead.